FLOORNeed a hand?
Email us and we will get back to you.
Frequently asked questions
How do I contact support?
Email support@neu.so. Tell us your device, your OS version and what happened. A screenshot helps. We read every message.
I bought gems and they did not show up.
Close the game fully and open it again. Make sure you are online and signed in to the same App Store or Google Play account you paid with. Gems arrive once the store confirms the purchase, which can take a few minutes. Still nothing? Email support@neu.so with your order number or receipt and we will help.
How do I restore my progress or purchases?
There are no accounts and no cloud save, so your progress and gems live on your device only. If you set up a new phone from a full device backup or a device-to-device transfer, the game's saved data may come with it, but we cannot promise that, because it depends on your device and the backup. If you uninstall the game, erase its data or lose the device, the progress and gems are gone and we cannot restore them. This is also why gems you buy are tied to the device.
Can I get a refund?
Apple and Google take the payment, so they handle refunds. On iPhone, go to reportaproblem.apple.com. On Android, see Google Play refund help. We cannot issue refunds ourselves, but we are happy to help you with the request. See also our Terms.
What devices does it run on?
Floorfiller runs on modern iPhones and Android phones. It draws a 3D club with a crowd, so it works best on a recent device with enough free storage and memory. If the game is slow, close other apps, lower your device's battery saver, or restart it. If your device is not supported, the store will tell you before you download.
The sound is off, crackly or out of time.
- Check the silent switch (iPhone) and your media volume.
- Turn off the Bluetooth speaker or headphones and try wired ones. Bluetooth adds delay, which can make beats feel late.
- Close other apps that play audio, then restart the game.
- Restart your phone and make sure the OS is up to date.
Still wrong? Email support@neu.so with your device and what you hear.
Does the game collect my data?
No accounts, no analytics, no ads and no tracking. Your DJ name and progress stay on your device. Read the Privacy Policy, or see how to delete your data.
How do I erase my progress?
Open the game, go to Settings, tap "Erase all progress", then tap Erase. This cannot be undone. Details are on the Delete your data page.